FREQUENTLY ASKED QUESTIONS

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You can create a calendar from your dashboard or by clicking here. For a step-by-step tutorial, check out our guide.

Calendy does offer native scheduling features. However, only the posts you actually schedule get published to your social media accounts.

Calendy offers two scheduling options. You can schedule your posts with Calendy's native scheduling features or send your content from Calendy to Buffer, as explained in this guide. Note: you can also decide to use Calendy as a simple calendar template and not schedule your posts, thanks to our "No Scheduling" option.

Hootsuite is an amazing social media management solution, which allows you (among many other things) to monitor, moderate and analyze your social media accounts. Calendy, on the other hand, focuses on helping you create, manage and distribute your social media content. We do not see Calendy as an alternative solution to Hootsuite, but rather as a complementary tool. We are even looking to integrate Hootsuite with Calendy, so you can send content from Calendy to Hoosuite, just like you already can with Buffer.

You pay $12 per month, for each calendar you own. If you own 2 calendars, that's $24 per month. Inside a calendar, there is no limit to the number of posts you can schedule, files you can upload or collaborators you can invite. And, of course, people you invite to join your calendars can do so for free.

Get Started


You can create a calendar from your dashboard or by clicking here. For a step-by-step tutorial, check out our guide.

You can create a post inside each of your calendars, either from the List view or the Calendar view. For a step-by-step tutorial, check out our guide. You can also create Quick Posts from your Dashboard, which serve as placeholders inside your calendars, and allow you to save dates while not creating posts from A to Z.

You can invite a user to each of your calendars, with the "Invite collaborators" icon, located in your tool bar. You can also invite collaborators from your Dashboard, with the "Invite" widget. For a step-by-step tutorial, check out our guide.

When you sign up for Calendy, you get to use the entire application, with no limitation, for FREE for 15 days. At the end of your trial period, you can subscribe to Calendy and keep using the app seamlessly. If you do not subscribe to Calendy, all the calendars you own will switch to view-only mode: you will still be able to access your calendars, but you will no longer be able to edit them. You can subscribe to Calendy at any time, even after the end of your trial period.

Account


Log in and go to your Account.

Simply click here and follow the instructions.

When you delete your account, all your account information is deleted automatically and permanently: we do not keep a copy of your account for our records. If you own at least one calendar, you will need to transfer ownership of this / these calendar(s) to one of your collaborators, or delete it / them, prior to deleting your account.

Calendars


You can create a calendar from your dashboard or by clicking here. For a step-by-step tutorial, check out our guide.

When you create a new calendar, you can upload an image, that will be used as your calendar's logo throughout the app. If you did not add an image when you first created a calendar, you can upload an image at any time from the "Settings" section of your calendar.

You can update the name, time zone, industry, logo and users of a calendar from the "Settings" section of this calendar. To access the "Settings" section of a calendar, get into this calendar and click on the "Settings" icon from the toolbar of the calendar.

There are several possibilities here.
1. If you leave a calendar you own, and other users contribute to this calendar, then the calendar will not be deleted but will switch to view-only mode for the remaining users.
2. If you leave a calendar you own and no other user contributes to this calendar, then the calendar will be deleted permanently, without any way to recover its content.
3. If you leave a calendar that you do not own, you will simply stop having access to this calendar.

When you delete a calendar, all content inside this calendar is automatically and permanently deleted. The calendar disappears from your dashboard, as well as from the dashboard of all your collaborators who had access to it.

Absolutely! The calendar view displays your posts just like events in a conventional agenda. To preview a post, simply click on it!

Yes, you can. Hover your mouse over the date you want to create a post for. A small, green plus sign will appear: click on it, and you will be redirected to the "New Post" page, with the date field prepoluated with the date from the cell you clicked on.

Absolutely not. You can set a specific time zone in your account and in each and every one of your calendars.

Posts


Inside your calendars, you can create a new post by clicking on the big green "NEW POST" button from your toolbar. Also, when you are in your Calendar view, you can create a post by clicking on the green "plus" sign that appears when you hover over a particular day cell. For a step-by-step tutorial, check out our guide.

You can preview a post from the List view by clicking on the date, time, subject or image or "View Post" action button on the line of this post.You can also preview a post from the Calendar view, simply by clicking on the subject of this post.

You can access the edit page of a post from the List view of your calendar, by clicking on the "Edit Post" action button on the line of this post. You can also access the edit page of a post by clicking on the "Edit Post" button at the bottom of the corresponding post preview page.

You can delete a post from the corresponding post page, by clicking on the "Delete Post" button, at the bottom right of the page. You can also delete a post from the List view, by clicking on the "Delete Post" action button on the line of this post.

Based on a significant amount of research, plus our own experience as social media managers, we have identified specific best practices to maximize social media content's organic reach. When you create a post, we compare the attributes of your post with these best practices and give you some advice to optimize it — or a high five when you nail it! And we are already working on something much better... stay tuned!

Collaboration


Actually, you do not invite collaborators to join Calendy itself: you invite collaborators to join one — or more — of your calendars. This is the reason why the invitation process happens inside each of your calendars. For a step-by-step guide, checkout our "Invite collaborators" guide. You can also invite collaborators from the "Invite" widget on your Dashboard.

You can literally invite as many collaborators as you want to each of your calendars. And no matter how many collaborators you invite, you will still pay only $12 per calendar, per month, and your collaborators won't have to subscribe to Calendy to access your calendar(s).

When you are inside a calendar, click on the "Notify collaborator" icon, on the far right end of your tool bar. You will be redirected to a form, where you can select a collaborator and address him or her a message. Your collaborator will receive an email, including a link to the calendar your notified him or her about.

The Owner of a calendar can create, edit, preview, schedule and comment upon all the content from the calendar. He can also manage the settings of the calendar, and the roles of all other users of the calendar.

The Editor of a calendar can create, edit, preview, schedule and comment upon all the content from the calendar. He can also manage the roles of all users who have a Viewer role.

The Viewer of a calendar can preview and comment upon all the content from a calendar.

Yes, you can! If you are the owner of a calendar that you would like to transfer to another user, please make sure this user already joined this particular calendar. Then, in the Settings of your calendar, in the Administration tab, select this collaborator and click the red "Transfer Ownership" button. Your calendar will be transfered to your collaborator and both of your subscriptions will be updated accordingly.

Payment


You pay $12 per month, for each calendar you own. If you own 2 calendars, that's $24 per month. Inside a calendar, there is no limit to the number of posts you can create, files you can upload or collaborators you can invite. And, of course, people you invite to join your calendars can do so for free.

When you sign up for Calendy, you can enjoy the entire application for free for 15 days, without any limitation. At any time during your trial period, you can enter your credit card information here: we will only charge you at the end of your trial period. Then, you will be charged on the monthly anniversary date of your subscription, for the month to come.

Absolutely! Whenever you create a new calendar, we update your subscription automatically. The first month a calendar is created, you get charged on a pro rata basis. If, for some reason, you want to remove a calendar from subscription, that's possible too: your subscription will also be updated accordingly.

Calendy was created with flexibility in mind: we offer monthly subscriptions, so you can cancel your plan at any time. In the near future, we will also offer annual plans, but you will still be able to opt for a monthly subscription if that suits you better.

You can subscribe to Calendy, see the current price of your monthly plan, access your billing history — including your next payment date — and update your credit card information here in your Account.

All subscription payments are handled by Stripe and we therefore accept the following payment methods: Visa, MasterCard, American Express, JCB, Discover, and Diners Club. We are currently not equiped to accept checks, cash or cute kitten pictures as a form of payment.

Visit the Billing section of your Account.

An invoice is automatically sent to you by Stripe over email each time a successful payment is made. If you need a duplicate of a particular invoice, please send us a quick note at contact@calendy.co.
When you sign up for Calendy, you get a 15-day free trial to play around with the app and see if it's a good fit for you and your team: we believe this is better than any kind of "money-back guarantee". Past this point, if you subscribe to Calendy and are not happy, for any reason at all, please email us at contact@calendy.co. We'll do our very best to right our wrongs.

Scheduling


Yes, you can! Select our "Schedule with Calendy" option in the Publishing tab of your calendar Settings, connect your social media accounts, and start scheduling your content! For more information, check out our step-by-step buide here.

We've put together a step-by-step guide just for you: check it out here.

Calendy offers native scheduling features for Facebook, Twitter, Pinterest, Google+ & LinkedIn. If your question is related to an Instagram post, please see the next question (below).

Otherwise, before anything else, make sure you did select a scheduling option (either "Schedule with Calendy" or "Schedule with Buffer") in the Publishing tab of your Calendar Settings. Then, make sure your connected your social media accounts to your calendar, and double-check that your connections did not expire — if they did, please click the corresponding "Reconnect" buttons. Last but not least, verify that your posts were actually scheduled (i.e. their status is "Scheduled" and not "Draft", "Pending Approval" or "Approved").

If Calendy still does not publish your posts once all the above has been done, then please reach out to us at support@calendy.co.

As explained in the previous question (above), Calendy offers native scheduling features for Facebook, Twitter, Pinterest, Google+ & LinkedIn. However, at the moment, posts cannot be scheduled and published automatically to Instagram.

Indeed, Instagram prevents and all third-party apps (including Hootsuite & Buffer) from publishing to their platform, both technically — the API does not allow that — and legally — as it's against their terms of service. This article on our social media blog explains this matter in details.

As a consequence, we implemented what we considered to be the next best thing, which is automatic email reminders sent to you at the times your posts needs publishing, including the image and the caption of your posts. This makes it easier for you to share your Instagram posts created in Calendy from your smartphone through a simple copy and paste process.

Not yet, but our team is working on it. We'll keep you posted on our social media blog as soon as we can. Stay tuned.

Currently, Calendy integrates with Buffer. If you are using another social media management / scheduling solution, and you believe it could work well with Calendy, please send us an email at contact@calendy.co.

Support


If there is a major issue with the application, we will tweet about it with our official @calendyco Twitter account. If you don't see any notice about a generalized issue on Twitter, there may be a problem with your account in particular: in this case, just shoot us an email at support@calendy.co. We generally get back to you within one business day. Or less. Usually less!

Simply click here and follow the instructions.

First of all, make sure you did select a scheduling option (either "Schedule with Calendy" or "Schedule with Buffer") in the Publishing tab of your Calendar Settings. Then, make sure your connected your social media accounts to your calendar, and double-check that your connections did not expire — if they did, please click the corresponding "Reconnect" buttons. Last but not least, verify that your posts were actually scheduled (i.e. their status is "Scheduled" and not "Draft", "Pending Approval" or "Approved"). If Calendy still does not publish your posts once all the above has been done, then please reach out to us at support@calendy.co.

Bonus


Our long-term goal, as a company and as a product, is to become social media managers' best friends. As you probably know, cats are considered social media managers' best friends, since... well... you know you get tons of likes and shares and retweets when you post a cat photo or video on social media. Calendy's goal is to help you get awesome organic performances with your social media posts, even when you don't publish kitten visuals. That's the whole idea behind the cat on our home page. Plus, it is really cute, isn't it?

Sure! Our logo is a kitten head, made of two dialog bubbles, which represent conversations on social media. The logo itself was designed by the talented Joel Paynel, based on an original idea by one of our co-founders, and the font we use is Jocham Regular by the equally talented Hubert Jocham.

Nice try! But unfortunately, nope.

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